Support for Ordering Online

Start ordering online by creating an account from My Account. You can also create your account during checkout — nothing in your cart is lost.

My Account is available from the account icon at the top of any page, alongside search and your cart.

Manage Account

Once you create an account and sign in to My Account, you can:

View order history

Open My Orders to see every order with its date, item count, payment method, status, and total.

  • Click into an order to review the full line-item detail.
  • Use Reorder to send the same items straight back to your cart.

Find Samples

Search for a sample

Use the search bar at the top of every page to search for products, then narrow the results with the catalog filters. Common filters include product type, disease state, donor demographics, HLA typing, format, and availability. Alternatively, click here to view the entire Product Catalog.

Alternatively, find samples:

By biospecimen type

Use the Biospecimens menu in the navigation bar to shop Whole Blood, PBMC, Plasma, Serum, Leukopak, isolated cells, tissue, and fluids.

Shop by product type

By disease area

Use the Disease Areas menu to browse donor cohorts by therapeutic area and specific condition, from autoimmune to oncology.

Shop by disease area

By lot number

Know the exact lot you need? Enter the lot number in the search filter on the Product Catalog to jump straight to that sample and view its full donor and sample data.

Shop by Lot Number

"All Products" vs. "In Stock"

All Products

Browse our complete catalog, including in-stock inventory and samples that are sourced on request.

View the full catalog

In Stock

View individual samples currently in inventory and ready to ship.

Browse in-stock samples

Export Sample Data

Every inventory table — on the Product Catalog and on each product page — includes CSV export tools, so you can review sample and donor data offline or share it with your team.

For any export, fill out the short form — first name, last name, work email, and company — then accept our Privacy Policy and Terms & Conditions and submit. The full sample and donor data CSV is provided once the form is submitted.

Export from the table

  • Apply any filters you need first — the export always matches the lots available count shown beside the Export CSV button above the table.
  • Click Export CSV to download the filtered lots with the default set of data fields.
Open the in-stock catalog

Including Custom Data fields in your Export

Choose exactly which data fields to include. In the Custom Export dialog, fields are organized into four groups — Specimen & Sample, Demographics, Clinical & Lifestyle, and Blood Type & HLA Typing.

  • Expand a group to tick individual fields, or use Check all per group.
  • Use Select all or Reset at the top to start over.
  • The header shows how many of the total fields you have selected, then click Download CSV to export the filtered lots with only those columns.

Disclaimer: Not all samples have every data field filled out. For example, not every sample has HLA typing. If you only want to see samples with a specific value in a specific field, filter the catalog for that value first, then export the list.

Adding Products to Cart

Add to cart from Product Catalog

Each row shows the lot number, format, size, donor metadata, and shipping window. Filter and sort the table, export the view to CSV for your records, then use the Add to Cart button on any row.

Add to cart from a product page

  1. Choose the size and quantity you need.
  2. Select your Donor Specs: No Preference, Shop Inventory to pick specific lots, or Describe Needs to tell us what your study requires.
  3. Click Add to Cart — or Browse Inventory Below when you chose Shop Inventory, which jumps you to the In Stock Samples table.

Donor Specs is required. If you skip it, the field turns red and the page tells you so before anything is added.

Within your Cart

The Shopping Cart page lists every item you have added, each with its SKU, lot number, size, format, stock status, and shipping estimate, plus the unit price and total price for the line. For each line you can:

  • Manually edit the quantity — click into the quantity field and type the number you want, or use the "+/-" toggles. When the quantity shows "1", the minus becomes a trash icon that removes the line entirely.
  • Review the Payment Summary on the right, which shows the subtotal, shipping & handling (calculated at checkout), and tax/VAT before your total.
  • Apply a promo code, then click Proceed to Checkout when you are ready to order — or Generate Quote if you prefer to order that way.
  • Click Continue Shopping to keep browsing without losing your cart.

Order Options

Express Order

Fill your cart quickly from the cart page using one of these tools:

Already have a quote? Use Retrieve a Quote on the cart page to load its items.

  1. Open your cart and find the Retrieve a Quote panel.
  2. Enter the quote number shown on your quote.
  3. Retrieve it to add every quoted line to your cart.
  4. Review the items, then proceed to checkout.

Note: quoted pricing applies to the quote as written. If the combination or amounts need to change, ask us to regenerate the quote from My Quotes.

Know exactly what you want? Use Quick Add on the cart page to enter SKUs or lot numbers with quantities and drop them straight into your cart.

Availability and pricing are confirmed as each line is added, so you’ll see right away if something is in stock or needs a longer lead time.

If we don't hold what you need, request a collection instead of an order. Choose Describe Needs on a product page, or start from our Contact Us page, and our scientific team will scope donor criteria, timepoints, and the processing window with you.

Need to reach someone right away? Email learnmore@sanguinebio.com and our team will get back to you.

Complete Order (Checkout)

Checkout steps

  1. Click “Proceed to Checkout” from your cart page or the cart pane.
  2. If you are already signed in, checkout opens on the Shipping step. If not, you can sign in or create an account as part of checkout.
  3. Enter your shipping address, then continue to Payment.
    • Enter your address, or pick a saved one from your Address Book.
    • Choose your shipping option.
  4. On the Payment step, confirm your billing details and choose how you want to pay.
    • Add billing notifications.
    • Confirm or edit the billing address.
    • Choose Credit Card, ACH/Wire transfer, or Purchase Order as your payment method.
  5. On the Review step, check every line — SKU, lot, format, size, quantity, unit price, and total. Quantities stay editable here.
  6. Review the terms and place your order. You’ll see an order confirmation, and the order appears under My Orders in your account.

Payment

Credit card, ACH/Wire transfer, or purchase order. Transactions are handled in compliance with PCI DSS.

Shipping

Shipping options and charges are shown before you pay.

Documentation

Donor metadata and study documentation travel with every order, under an IRB-approved protocol.

Order Fulfilment

After checkout, here's what happens before your samples ship:

  1. Confirmation — Our sales team reaches out to confirm any last-minute details.
  2. Availability check — Our fulfilment team verifies your samples are ready to go.
  3. Shipment scheduling — We contact you to schedule delivery.

In-stock samples ship within a few business days, so your research doesn't experience delays.

Frequently Asked Questions

How do I apply a promo code to my order?

Enter it in the promo code box in the Payment Summary on your cart and the discount is applied to your total straight away. If you enter a code in the discount field at checkout instead, it is recorded against your order and our team validates it before invoicing, so the total on screen will not change at that point.

Can I turn my cart into a quote?

Yes. Choose Generate Quote in the Payment Summary on your cart. The quote is saved to My Quotes in your account, where you can review it, combine quotes, and ask us to regenerate one if the amounts need to change. To order against an existing quote, open My Quotes or send us the quote number and we will set it up for you.

How do I reorder something I bought before?

Open My Orders in your account and use Reorder on the order you want. The same items are placed back into your cart, where you can adjust quantities before checking out. Availability is confirmed at that point, so an in-stock lot that has since shipped may need replacing.

Can I change quantities after adding items to my cart?

Yes, at every stage. Click into the quantity field and type the number you want, or use the plus and minus controls. When the quantity is 1 the minus control becomes a trash icon that removes the line. Quantities stay editable through the shipping, billing and review steps of checkout.

How do I save shipping and billing addresses?

Open Address Book in My Account to set a default shipping address and a default billing address. Those defaults are filled in for you at checkout, and you can still edit or override them on the order.

What if you don't have the samples I need in stock?

Tell us what your study needs. Choose Describe Needs in Donor Specs on any product page, or contact us directly — we run scheduled and custom collections through our nationwide donor network, and we will come back with a timeline and a quote.

Where do I update my contact details or password?

My Profile in your account holds your first and last name, work email, phone number and tax/VAT number, and is also where you change your password.

Still stuck? Our team answers ordering questions within one business day — usually the same day.

Contact us